Frequently Asked Questions

HOW MUCH IS REQUIRED TO HOLD THE DATE FOR MY EVENT


There is a $300.00 non - refundable deposit in order to save the date. The $300.00 is applied to your final bill.




CAN I BRING IN MY OWN FOOD FOR MY EVENT?


All food provided at SmithHouse must be provided by a licensed professional caterer that has and established business. All food must be delivered and set-up by the caterer. We do not have the facilities to prepare, heat, cool or store food. SmithHouse can provided the catering for you. Just click on our catering option and choose your menu. Due to Health Department poicies, food is not permitted to be packaged and taken home. SmithHouse does make and exception for cake. Celebration cakes and desserts may be brought in by the client.




WHAT COMES WITH THE RENTAL?


SmithHouse provides 4 wood tables and 16 uphostered chairs. The Bridal Suite is also in the rental. Everything else at SmithHouse can be rented from our rental company.




CAN I BRING IN MY OWN ALCOHOL?


No. All alcohol must be provided by the SmithHouse Bar. Under no circumstances can outside alcohol be brought in. In the event that the renter or guest brings outside alcohol into SmithHouse, the credit card on file is subject to a fine.




CAN I BRING BRING HOME MY LEFTOVER CATERING?


No, our health policy does not allow food that has been sitting out on a buffet to be packaged and taken home. We do make an exception for cake and desserts.




AM I PERMITTED TO USE WHATEVER RENTAL COMPANY I WISH?


No. All items being rented for the purposes of an event at SmithHouse must be rented through SmithHouse. Our sister company, SmithHouse Rentals or A Classic Party Rentals. SmithHouse works directly with SmithHouse Rentals and A Classic to ensure you have all items needed for your event. Specialty items such as decor and furniture can be rented through a 3rd party vendor with the approval of SmithHouse.




WHY AM I BEING REQUIRED TO HIRE A WEDDING COORDINATOR FOR MY WEDDING AT SMITHHOUSE?


A wedding coordinator is required at SmithHouse for all wedding ceremony and receptions. SmithHouse believes it is important for a bride and groom to enjoy their wedding day. Therefore, SmithHouse must have a contact person that is in charge of the wedding should a problem occur. The couple is welcome to hire their own coordinator or hire our in-house coordinator. A planning meeting with the coordinator is required before the event. A timeline of the day is due to SmithHouse prior to the event as well.




CAN I USE MY OWN DJ?


No. SmithHouse has a list of preferred disk jockeys that we are happy to provide to you. Other entertainment vendors such as bands, singers and instrumental groups is subject to SmithHouse approval.





Changed your mind? Tweak Interiors understands and we’re happy to offer you a refund in accordance with the Tweak Interiors cancellation policy.

Cancelling your project

In the unlikely event that you decide to cancel your project after paying the booking amount (10% of project value), Tweak Interiors will offer a refund to the tune of half of your booking amount. The refund is processed as Tweak Interiors store credits only.

You can cancel your project at any time between booking us and placing your final order (between 10% and 50% payment).

Please note: No refunds can be entertained if you cancel your project after 50% payment. However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind. Tell us how we can serve you better by writing to tweak.care@gmail.com or speaking directly to your Manager.

Cancelling/ replacing product(s) in your order

Design stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with your team i.e. till the Sales Order is not created.

Post final order: Because each item is made to order, Tweak Interiors cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that your design team will always explicitly discuss all items with you before placing orders.

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Purvanchal Royal Park, Expressway, Sector 137, Noida, Uttar Pradesh 201305, India

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It is the dream of every individual to live in a beautifully decorated house, which can only be materialized by the creativity, and technical know-how possessed by professional designers and decorators.

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