Changed your mind? Tweak Interiors understands and we’re happy to offer you a refund in accordance with the Tweak Interiors cancellation policy.
Cancelling your project
In the unlikely event that you decide to cancel your project after paying the booking amount (10% of project value), Tweak Interiors will offer a refund to the tune of half of your booking amount. The refund is processed as Tweak Interiors store credits only.
You can cancel your project at any time between booking us and placing your final order (between 10% and 50% payment).
Please note: No refunds can be entertained if you cancel your project after 50% payment. However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind. Tell us how we can serve you better by writing to firstname.lastname@example.org or speaking directly to your Manager.
Cancelling/ replacing product(s) in your order
Design stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with your team i.e. till the Sales Order is not created.
Post final order: Because each item is made to order, Tweak Interiors cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that your design team will always explicitly discuss all items with you before placing orders.